Proof of purchase is required in order to be eligible for a refund.Ī return must be requested within 30 calendar days following the delivery of the item. Only the original buyer of the item is eligible to return the item for a refund. The terms of the return and refund policy are listed below: Langmuir Systems will ship either a refurbished or brand new replacement item within 5 business days of receiving the defective item.Īll products sold directly by Langmuir Systems are eligible for return and refund.

The Buyer is responsible for handling and packaging. Langmuir Systems will supply a shipping label to cover the expense of the return shipment. If a damaged or defective item is covered by the warranty, Langmuir Systems reserves the right to request that the defective item be shipped back before supplying a replacement. Defects that are caused by normal wear and tear.

Defects that are caused by improper storage of the item or exposure of the item to the elements.Defects that are caused by inadequate or incorrect routine maintenance.Defects that are caused by improper use.Defects that are caused by improper assembly.Examples may include scratches, dings, dents, and surface abrasions. Defects that do not negatively affect the items functionality.The warranty does not cover the following types of defects: Items that become defective and unusable after use as a result of a manufacturing, design, or material defect.Items that are received in defective and unusable condition.Items that meet the following conditions will be replaced free of charge: Langmuir Systems guarantees the goods received to be defect free for a period of 12 months for mechanical hardware and 6 months for electronics. The buyer is responsible for the replacement of any missing items after the 30 day period expires. Langmuir Systems has the right to refuse replacement of items to any buyer that it suspects may not be truthful. Langmuir Systems will ship the missing items to the buyer within 10 business days. The buyer has 30 days after delivery to report and request to receive any missing items.

You must provide proof of purchase and your machine's unique serial number (if applicable) via email before a warranty claim may be filed. Warranty benefits only apply to the original purchaser and expire if goods are resold. The terms of the warranty are listed below: All Langmuir Systems products are covered by a 12 month limited warranty on hardware and 6 month limited warranty on electronics.

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